Terms and Conditions

The following terms and conditions are for the appointment of Simple Financial Claims Ltd to act on your behalf in all aspects of the administration & negotiation of your claim. You are advised to read these terms and conditions and only enter an agreement with us, if you understand these terms and conditions and wish to be bound by them accordingly.


1. Definitions
1.1 "Agreement" means the contract comprising of the Letter of Engagement and these Terms of Engagement, between Simple Financial Claims Ltd and the Client for the provision of the services which shall be carried out in accordance with these Terms.
1.3 "Claim(s)" means the Client's claim or claims against the Company relating to the miss selling of a payment protection insurance policy or policies and/or the application of any unlawful charge(s) to one or more of your bank or building society or loan or credit account(s).
1.4 "Client" means you, whose details are set out in the Letter of Authority and who have appointed Simple Financial Claims Ltd to provide services.
1.5 "Company" means the Financial Institution and/or persons to whom the Letter of Authority is addressed, being the Bank, Building Society, Credit Card Company, Financial Advisor or insurance company and/or any other entity which sold the/or any policy or gave the advice to the Client, or applied the unlawful charges (including for the avoidance of doubt any employee, director, agents, representatives and associates of said entities or any other entity and/or any of their predecessors).
1.6 "Compensation" means total of any sums offered by the Company as a result of a Claim, including but not limited to gestures of goodwill, interest, reductions in borrowing and or arrears, and repayment of premiums.
1.7 "Fee" means the fee of 25% plus VAT (at the VAT rate applicable) of the Compensation paid to the client as a result of a successful claim.  This fee shall be payable to Simple Financial Claims Ltd for the Services carried out by it in the pursuit of the claim on your behalf.
1.8 "Letter of Authority" means the letter included in the claim pack to be sent to the Company authorising Simple Financial Claims Ltd to act for the Client.
1.9 "Services" means the services provided by Simple Financial Claims Ltd including assessing the viability of, preparing, submitting and negotiating your Claim.
1.10 ‘Simple Financial Claims Ltd’ a limited liability company and handler of third party claims, incorporated in England and Wales (08125472) and which is registered to 12 Stockport Road, Altrincham, Cheshire WA15 8ET. Our processing centre is Sovereign House, 58 Elliot Street, Glasgow G3 8DZ.
1.11 "Terms" means the Terms & conditions of engagement between the parties.
1.12 "Unsuccessful Claim" means one where no compensation is offered by The Company;
1.13 'Us’, or ‘We’ means Simple Financial Claims Ltd 
1.13 ‘You’ means you, the client and person that has a claim


2. Conduct of Engagement:
2.1 By signing the Letter of Authority, you hereby agree to be bound by the Terms and appoints Simple Financial Claims Ltd to provide the Services for such period as to allow Simple Financial Claims Ltd to assess, and if reasonably possible, to complete the Claim.


3. You will:
3.1 Provide accurate and correct information regarding any claim. You will not mislead us or provide information that is untrue and by completing and signing the Letter of Authority give Simple Financial Claims Ltd your consent and full authority to deal with the Company on your behalf and obtain relevant information from whatever source immediately and on a continuing basis;
3.2 Provide information promptly upon reasonable request by us for authority, information, documents and further instructions that we may from time to time require. Failure to do so may result in delays to your claim.
3.3 Inform Simple Financial Claims Ltd of any information or relevant matters which do, or may affect the Claim and forward any documentation or information received from the Company directly in respect of your Claim;
3.4 By entering into this agreement, you authorise us to make contact with the Company and enter into correspondence, discussion and/or settlement of your claim. Notwithstanding this agreement, when compensation is paid directly to you by the Company, we will invoice you for the Fee which will become immediately due and payable by you to Simple Financial Claims Ltd;

3.5 Give us the right to deal exclusively with your Claim. If you have already instructed and fail to tell us, or proceed to instruct another party to recover the same compensation, we shall be entitled to treat this agreement as cancelled.
3.6 Not be liable for any charge in respect of an unsuccessful Claim for compensation.
3.7 Not be liable for any of our costs in respect of any claim cancelled within 14 days starting from the date the Client signed the Letter of Authority.
3.8 Pay Simple Financial Claims Ltd the Fee as stated in point 1.7 within 28 days of receipt of Compensation. If this fee is not paid in full within 28 days of the dated invoice Simple Financial Claims Ltd reserves the right to refer the debt to a collection agency or pursue legal action which may result in the addition of further fees.
3.9 Agree that where as a result of a claim submitted by Simple Financial Claims Ltd, the Company shall be entitled to investigate any other policy or account where unlawful charges may have been incurred and makes reasonable offers of compensation to pay Simple Financial Claims Ltd the fees due on all successful claims.


4. Simple Financial Claims Ltd will:
4.1 Rely on the information and documents provided by you to us as being true, accurate, and assist the client to fill in any forms and documentation, without 'coaching' the client.
4.2 Use all reasonable endeavours to obtain the maximum Compensation for the Claims which are pursued.
4.3 Advise the client that all documentation must be read carefully and retained. 
4.4 Notify you if the Claim is not to be pursued. It is at Simple Financial Claims Limited’s discretion to decide whether or not to proceed with the Claim at any time during the claims process but we will act reasonably in taking any such decision. No charge will be applied in these circumstances.
4.5 Notify the Client of the outcome of the Claim;
4.7 Treat all information provided to us in the course of your claim, confidentially, including any personal information, save as required for the purposes of progressing with your, or any claim on your behalf and as may be required by law or Court Order


5. General
5.1 Whilst we shall endeavor to pursue your claim(s) openly and fairly, in the event of any complaint you are entitled to contact us in writing, setting out your grievance and we shall respond within fourteen days. If we are unable to satisfy your complaint, or should in any event, you consider it appropriate; you are entitled in the event of complaint regarding our services, and at no cost to you, to report any concern over our conduct to the Claims Management Regulator.
5.2 Simple Financial Claims Ltd is regulated by the Claims Management Regulator in respect of regulated claims management activities; our authorisation number is CRM30824.
5.3 We are an independent company, specialising in the provision of compensation services for reward. You are not obliged to enter into any agreement with us and you may be able to pursue your claim through another route without cost to you. You are entitled to pursue any formal complaint through the financial ombudsman service or by a direct complaint to your financial provider. If you do not wish to instruct us to act on your behalf, then you are entitled to attend upon the Citizens Advice Bureau, who may be able to assist you in the completion of any relevant forms and/or documents in order to pursue your claim.
5.4 You are not obliged to enter into an agreement with us. We are one of several companies that specialise in the recovery of compensation for clients and you are entitled to instruct any other relevant entity. We are not obliged to undertake any work for and on your behalf until we are formally instructed by you.


6. Fees
6.1. For our services, we charge 25% plus VAT (at the VAT rate applicable) of the Compensation paid to the client as a result of a successful claim.
6.2. This fee shall be payable to Simple Financial Claims Ltd for the Services carried out by it in the pursuit of the claim on your behalf.
6.3. We operate on a no win, no fee basis. Although, we reserve the right to charge our fee (35% + VAT) for our services should you decide that you want to cancel the service upon indication that or your claim is upheld by the lender, and you are awarded compensation.
6.4. Please see our below our examples of how our fees are calculated in the event of a successful claim:

Example 1
All Compensation Is “Cash In Hand” as loan/card is already paid off in full.

Example 2
Compensation includes “Cash In Hand” award with a reduction in overall loan/card balance

Example 3
Compensation is used to offset arrears consumer has to reduce outstanding balance on loan/card

Total Compensation

£3000

Total Compensation

£3000

Total Compensation

£3000

Of Which Cash

£3000

Of Which Cash
Loan Reduction

£1000
£2000

Of Which Cash
Set Off Arrears

£0
£3000

Fee Charged at 25%

£750

Fee Charged at 25%

£750

Fee Charged at 25%

£750

VAT at 20%

£150

VAT at 20%

£150

VAT at 20%

£150

Total Fee

£900

Total Fee

£900

Total Fee

£900

Consumer Receives

£2,100

Consumer Receives

£1,100

Consumer Pays

£900

7. Governing Law
7.1 You agree to the exclusive jurisdiction of England & Wales in the interpretation of these terms & conditions.


8. Data Protection
8.1 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
8.2 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Simple Financial Claims Limited, Sovereign House, 58 Elliot Street, Glasgow G3 8DZ.


9. Cancellation
9.1. If you decide that you do not want to proceed with our services, you can cancel your contract by any reasonable means at any time.
9.2. If you cancel during the first 14 days after you sign this agreement, you will not have to pay any fee.
9.3. We can cancel this agreement if you materially breach any of your responsibilities and you fail to rectify your material breach within 21 days of Us telling You which we will attempt to do by both telephone and post.
9.4. If this agreement is cancelled after the fourteenth day, by either you or us (in accordance with clause 9.3), we will not charge you for any work that we have undertaken.
9.5. If you decide that you want to cancel the service upon indication that or your claim is upheld by the lender, and you are awarded compensation, we reserve the right to charge our fee (25% + VAT) for our services.
9.6. Please see below for further details relating to your rights to cancel, and how to cancel our services.


10. Complaints Procedure
At Simple Financial Claims Limited we do everything we can to make sure our customers get the best possible service. However, sometimes we don’t get things right first time. If you’re not completely happy with our service, we’d like to hear about it so that we can do something to put it right. You can tell us about your concerns by any of the following:


In writing;
Please address your letter to the Complaints Manager at:
Simple Financial Claims Limited
3rd Floor, Fyfe Chambers,
105 West George Street,
Glasgow,
Lanarkshire,
G2 1PB


By Telephone;
Please telephone us on 0800 677 1003 and ask for the Complaints Manager.


By Email:
Please email us at: info@simplefc.co.uk


In person
At our processing centre, 3rd Floor, Fyfe Chambers, 105 West George Street, Glasgow, Lanarkshire, G2 1PB


Our Procedure
Your complaint will be investigated by our Complaints Manager whose responsibility is to investigate and resolve any problems you are experiencing. As soon as we receive your complaint, we aim to send you an acknowledgement letter within 3 business days.


What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three business days of us receiving the complaint, enclosing a copy of this procedure.
2. Your complaint will be investigated by our Complaints Manager. He/she will review your matter file and speak to the member of staff who acted for you.
3. Our Complaints Manager will then invite you to a meeting, either in person or over the phone, to discuss and hopefully resolve your complaint. He/she will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Our Complaints Manager will write to you to confirm what took place and any solutions he/she has agreed with you.
5. If you do not want a meeting or it is not possible, our Complaints Manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. Should you indicate to us that you remain dissatisfied following receipt of our response, the matter will be investigated further and we will send you our final response within 8 weeks of the original complaint together with details of how you can contact the Claims Management Regulator (Contact details below). If we have to change any of the timescales above, we will let you know and explain why.


Summary
Simple Financial Claims Limited is committed to resolving your complaint fairly and quickly. In most cases this can be done if you allow us to listen to your concerns, understand the problem and where possible deliver an effective solution to you.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
Tel: 0300 555 0333
Email: cmc@legalombudsman.org.uk
Visit: www.legalombudsman.org.uk/cmc
The Legal Ombudsman can review the handling of the complaint and can give a direction on further handling of the complaint; however, he cannot determine a complaint or award compensation.


Right to Cancel
You have the right to cancel this contract by any reasonable means within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory. Our contact details are as follows:


By Post
Simple Financial Claims Limited
3rd Floor, Fyfe Chambers,
105 West George Street,
Glasgow,
Lanarkshire,
G2 1PB


By Telephone:
Please telephone us on 0800 677 1003 and ask for the Complaints Manager.


By Email:
Please email us at: info@sfclaims.co.uk.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Cancellation Notice
To:
Simple Financial Claims Limited
3rd Floor, Fyfe Chambers,

105 West George Street,
Glasgow,
Lanarkshire,
G2 1PB
Date:
Name of consumer(s):
Address of consumer(s):
I/We [INSERT NAME] hereby give notice that I/We cancel my/our contract for the supply of the following service; Mis-sold PPI investigation and reclaim.
Signature of consumers (only if this form is notified on paper):
Date: